ReviewMitra
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Commercial Terms

Cancellation & Refund Policy

Effective Date: October 2026 · ReviewMitra by OpenSoz (reviewmitra.opensoz.com)

Important Notice: Strict Non-Refundable Policy

ReviewMitra provides a full-featured 7-Day Free Trial with no credit card required so that every business owner can thoroughly test all review aggregation, AI responses, and QR booster features prior to payment. Consequently, all paid subscription fees are strictly non-refundable once processed.

1. 7-Day Risk-Free Trial Period

We believe in complete transparency. Every new business account registered on ReviewMitra receives a complimentary 7-day trial period with full access to:

  • Multi-platform integration with Google, Facebook, and Justdial.
  • AI-powered review generation and auto-reply testing.
  • Unified inbox management and review QR code generation.

During this trial, no payment method is required. You are encouraged to evaluate the software to ensure it satisfies your operational needs before committing to a paid tier.

2. Non-Refundable Subscription Policy

Upon the conclusion of your trial period, upgrading to a paid subscription (Starter at ₹399/mo or Growth at ₹799/mo) initiates immediate recurring billing via our payment processor, Dodo Payments.

Due to the immediate allocation of dedicated server resources, third-party LLM API token costs, and automated database sync infrastructure upon activation:

  • No Partial or Full Refunds: We do not offer refunds, credits, or prorated charges for partially used billing cycles.
  • Digital SaaS Delivery: Access to the software and AI quota is delivered digitally and immediately upon payment confirmation.
  • Chargeback Policy: Any unauthorized chargeback disputes initiated without contacting support will result in immediate suspension of the associated business account and deletion of connected API tokens.

3. Effortless 1-Click Cancellation

You maintain total autonomy over your billing. You may cancel your subscription at any time without having to contact customer support:

How to cancel your active subscription:

  1. Log in to your dashboard at reviewmitra.opensoz.com/dashboard.
  2. Navigate to the Billing tab in the navigation menu.
  3. Click on Cancel Subscription under your current plan details.

Upon cancellation, your subscription remains active until the end of your current paid billing period. After this date, your card will not be charged again, and your account will automatically revert to the inactive state without incurring fees.

4. Exceptional Circumstances (Technical Billing Errors)

In the rare event of a duplicate charge caused by a technical gateway malfunction with Dodo Payments, we will promptly investigate and refund the duplicate payment upon verification. Requests for duplicate billing corrections must be submitted within 7 days of the transaction date.

5. Contact Billing & Support

For questions regarding invoices, billing status, or technical support, please contact:

Billing Inquiries: billing@opensoz.com

General Support: support@opensoz.com

Developer & Publisher: OpenSoz (https://opensoz.com)